Returns & Refunds Policy

Last updated: 19 September 2026.

MedQ returns terms

• A 10% handling fee may be charged on goods returned after 5 working days.
• Sterile products cannot be returned or refunded once supplied, except where applicable law requires otherwise.
• PPE, medication, medical devices and supplements are generally not exchangeable, returnable or refundable for change-of-mind reasons. Please confirm specification, size, pack quantity and compatibility before ordering.
• Imported goods and goods made or sourced to a customer's specific request are not refundable for change of mind.
• All goods remain the property of MedQ Medical Supplies (Pty) Ltd until paid for in full.

Nothing in this policy limits rights that cannot lawfully be excluded under the Consumer Protection Act or other applicable South African law.

Shortages, damage and incorrect items

• Check the delivery against the delivery note before signing.
• Record visible damage or shortages on the delivery note at the time of delivery.
• Contact MedQ as soon as possible with the quotation or invoice reference, product code, quantity affected and photographs where relevant.
• If MedQ supplied the wrong item or an item is defective, contact us before using it so the matter can be assessed promptly.

Warranty

Equipment warranties are normally provided by the manufacturer and vary by product. The applicable warranty is confirmed in writing on the quotation or product documentation.

Start a return or claim

Email [email protected] or WhatsApp +27 78 703 5553. Include your quotation or invoice number, product code, quantity and reason for the request.